On this page, you can find answers to some of the most common questions.
There is only a very small risk of you falling ill if you drink the water. So far, we have only found very small amounts of bacteria. However, from now on, you should boil your water before you drink it.
The symptoms of bacterial contamination are stomach aches, diarrhoea, queasiness and vomiting. If you suspect anything, you should contact your GP (general practitioner)
Unfortunately, we can’t answer that at the moment. We take samples from the water supply daily to follow the development of the contamination and to identify its source. We post updates on our website.
The home page of this website will always show the latest updates. The local media will also be regularly informed.
Yes, household pets can drink the water.
If you don’t boil the water, you can use it for purposes other than consumption, i.e. for laundry, cleaning, etc. You can use it to shower but should not drink the water. If you boil the water as directed it can be used as normal.
No, you should use boiled water for brushing your teeth.
The water can be used for showers and baths. However, you should make sure that children do not drink the water.
You can wash your hands as usual. However, if you are preparing food, you should wash your hands beforehand in cooled boiled water.
You can use the water for boiling potatoes, etc. since the bacteria die after being boiled for a short period of time.
No, you should not use the water for rinsing salad, fruit and other vegetables which you will be eating raw. You should use cooled boiled water for this.
No, you need to boil the water as directed before you wash up. You should also avoid using the dishwasher for washing up while the water is contaminated.
No, avoid using the dishwasher at home while the water is contaminated. Wash up in boiled water instead.
Yes, you can easily do the laundry with contaminated water.
Yes, you can use your washing machine with contaminated water.
Yes, you can clean using contaminated water as long as none of the items you clean could end up in your mouth.
The water will not reach the required 100oC for a minimum of two minutes in a coffee maker. You should therefore brew your coffee using boiled water.
No. The water in these automats is not heated for long enough and at sufficiently high temperatures to kill bacteria.
No. The water in these taps is not heated for long enough to kill bacteria.
Yes, you can. According to the Danish Patient Safety Authority, loaves, rolls, etc. reach a high enough temperature in the oven to kill bacteria.
Yes, you can. However, salad and other vegetables which are eaten raw should be rinsed in cooled boiled water before eating.
The water must boil for at least two minutes. Read more here.
Provided that the bottle you are using for the water is clean, the water should keep indefinitely. However, the bottle won’t be sterile, and since you will be regularly opening and closing it, bacteria could get in. This reduces the real shelf-life of the boiled water, but it should keep for one to two weeks.
Yes. However, kettles don’t keep the water on the boil for the required two minutes. You should therefore boil the water twice with an interval of two to five minutes.
No, the best solution is to boil the water, so we will not be providing water tenders. You are, of course, welcome to collect water from other water utility areas, from friends and family.
A hot water tank does not heat drinking water to the 100oC required to kill any bacteria. Some hot water tanks can be emptied via a valve. Contact an authorised plumbing and heating engineer here if you are in any doubt. If you can’t empty your hot water tank, you can use the hot water for baths and showers until it is empty and fills with clean water.
When we ask you to let the water run for several minutes from each tap, this is to empty your own pipes. If your neighbours don’t do this, it will primarily affect them. If a whole street does not let the water run, there may be some contaminated water in our pipeline. You should therefore talk to neighbours about switching on all taps when the water is suitable for drinking again.